This, unfortunately, can happen. In this case, you need to write to Technical support (the button is available in your Personal Account), send a screenshot of the email confirmation of the purchase, where you can see the date, the composition of the order and the amount, also specify the email and phone number of the client. In this case, we will contact the store. The waiting process can take about a month or more.
There are cases when subscribers write to the blogger that I bought on your recommendation, etc., but the blogger does not see these purchases in his statistics. In this case, we need all the same supporting data as indicated above.
We often come across cases when subscribers looked at a blogger and bought in an offline store. Or simply went to the store's website or mobile application not by its link, but separately found the product and placed an order.
It is important to follow the sequence of clicking on the blogger's link and buying.